TEVITY·GroupAI ServicesVoice AI
Platform Capabilities

Everything You Need for Enterprise Voice AI

A complete suite of voice AI tools designed for enterprise scale. From custom STT models to secure VPC deployments — all in one platform.

Core Platform Features

Built for scale, security, and seamless conversation. Everything you need to automate voice at the enterprise level.

1

Custom STT / TTS

Speech-to-text and text-to-speech models fine-tuned on your specific industry data and terminology for up to 99% accuracy.

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2

Contextual AI Agents

AI agents that remember context, handle interruptions naturally, and pivot between topics without losing the conversation thread.

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3

Real-Time Sentiment Analysis

Detect caller emotion in real time and dynamically adjust agent tone, escalation triggers, and response strategy mid-call.

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4

Omnichannel Support

Unified voice, chat, SMS, and email experience. Seamlessly hand off conversations between channels without losing context.

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5

Agent Builder

Drag-and-drop visual flow builder to design complex conversation flows, branches, and API integrations — no code required.

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6

Live Call Monitoring

Supervisors can listen in real time, whisper coaching to the AI agent, or seamlessly barge into calls when needed.

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7

Call Recording & Transcription

Every call recorded, transcribed, and searchable. Full audit trail with speaker diarisation and keyword spotting.

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8

Custom Voice Cloning

Create brand-consistent AI voices cloned from your top agents, or choose from 50+ natural-sounding preset voices.

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9

CRM Integration

Native connectors for Salesforce, HubSpot, Zendesk, and 200+ tools. Auto-log calls, update records, and trigger workflows.

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10

Automated Routing

Intelligent call routing based on intent detection, caller history, sentiment, and agent availability — before the first ring.

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How It Works

Go from zero to production in four simple steps. Most teams are live within a single sprint.

Step 01

Connect

Integrate with your existing telephony (SIP, Twilio, Vonage) and CRM in under an hour using our pre-built connectors.

Step 02

Configure

Use the visual Agent Builder to design conversation flows, set escalation rules, and train custom STT models on your data.

Step 03

Deploy

Go live in minutes. Gradually ramp from 1% to 100% of call volume with canary deployments and automatic rollback.

Step 04

Monitor

Real-time dashboards track CSAT, containment rate, AHT, and cost savings. Continuous model improvements happen automatically.

Enterprise Security

Security & Compliance

Your data stays in your control. Deploy within your VPC or use our SOC2-compliant cloud. Every call is encrypted end-to-end.

VPC Deployment

Deploy entirely within your AWS, Azure, or GCP Virtual Private Cloud. No voice data leaves your perimeter.

PII Redaction

Automatic real-time redaction of PCI and PII data in transcripts, logs, and recordings.

End-to-End Encryption

TLS 1.3 in transit, AES-256 at rest. BYOK (Bring Your Own Key) support for full control.

SOC2 Type II
HIPAA
GDPR
POPIA
24/7 Operations

Technical Specifications

Handle thousands of concurrent calls without degradation. Monitor performance in real time.

<200ms
Global Latency

Edge locations worldwide for local call handling with sub-200ms response times.

99.99%
Uptime SLA

Redundant architecture across multiple availability zones with automatic failover.

30+
Languages

Native support with automatic language detection and mid-call switching.

10,000+
Concurrent Calls

Elastic scaling that grows with your demand spikes — no pre-provisioning needed.

Ready to see it in action?

Join forward-thinking enterprises automating millions of calls with Tevity Voice.