Terms of Service

Tevity AI Ltd (“Tevity”, “we”, “us”, or “our”) provides enterprise-grade AI voice automation services, including but not limited to speech-to-text transcription, natural language understanding, generative AI response formulation, text-to-speech synthesis, and intelligent call routing (collectively, the “Services”).

You are granted a limited, non-exclusive, non-transferable, and revocable licence to use our Services strictly in accordance with these Terms and your applicable subscription agreement. The Services are provided on a software-as-a-service basis and are not sold to you. We reserve all rights not expressly granted under these Terms.

To access the Services, you must register for an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activities that occur under your account or through your integrations.

• Account Security: You must notify us immediately of any unauthorised use of your account. We are not liable for losses arising from unauthorised access due to your failure to safeguard credentials.
• Sub-Users: If your subscription permits multiple users or seats, the account owner is responsible for all sub-user activity and compliance with these Terms.
• API Keys: API keys are confidential and must not be embedded in client-side code, shared in public repositories, or transmitted over insecure channels.
• Age Requirement: You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the Services.

We take your data privacy seriously. Our processing of personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Services, you acknowledge and agree to the data practices described in our Privacy Policy.

For enterprise customers processing data subject to the EU General Data Protection Regulation (GDPR), we offer a Data Processing Agreement (DPA) that details our obligations as a data processor. For customers in South Africa, our processing complies with the Protection of Personal Information Act (POPIA). Healthcare customers in the United States may execute a Business Associate Agreement (BAA) to satisfy HIPAA requirements.

The Services utilise artificial intelligence and machine learning models that are probabilistic in nature. While we strive for high accuracy and reliability, you acknowledge that:

• No Guarantee of Accuracy: AI-generated responses, transcriptions, and analyses may contain errors. You are responsible for maintaining appropriate human oversight, especially for critical business decisions, healthcare triage, financial advice, or legal matters.
• Continuous Improvement: Our models are periodically updated to improve performance. We will notify you of material changes to model behaviour through our changelog and developer communications.
• Responsible Use: You must not use the AI Services to generate content that is discriminatory, deceptive, harmful, or in violation of applicable law. Voice agents must clearly identify themselves as AI when required by law.
• Output Ownership: Subject to our Intellectual Property section below, outputs generated by the AI Services in response to your inputs are considered your confidential business data and are treated accordingly.

All rights, title, and interest in and to the Tevity Voice platform, including its software, algorithms, models, APIs, documentation, trademarks, and visual design, are and remain the exclusive property of Tevity AI Ltd and its licensors. Nothing in these Terms transfers any intellectual property rights to you, except for the limited licence to use the Services.

You retain all rights to your data, including conversation transcripts, custom knowledge bases, agent configurations, and business data you upload to or process through the platform. You grant us a limited licence to process this data solely for the purpose of providing the Services.

Feedback, suggestions, or improvement ideas you provide regarding the Services may be used by us without obligation or compensation to develop future features and enhancements.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEVITY AI LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, WHETHER ARISING FROM CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

Our total aggregate liability for any and all claims arising out of or relating to these Terms or the Services shall not exceed the total amount you paid to us for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

AI Output Disclaimer: The Services utilise artificial intelligence, which is probabilistic in nature. Tevity does not guarantee the accuracy, completeness, or appropriateness of any AI-generated response. You should maintain human oversight for all critical workflows and decisions.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Tevity Voice is designed for enterprise reliability. We commit to the following Service Level Agreements for qualifying subscription tiers:

Uptime is calculated as a monthly percentage of total minutes minus scheduled maintenance windows (announced at least 72 hours in advance). Scheduled maintenance is excluded from SLA calculations. In the event of an SLA breach, your sole remedy is the service credit described in your subscription agreement.

SLA credits must be requested within 30 days of the applicable month and will be applied as a credit against future invoices. Credits do not entitle you to a cash refund and may not be transferred.

Either party may terminate the agreement by providing written notice in accordance with the termination provisions of the applicable subscription agreement. In the absence of specific provisions:

• By You: You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.
• By Us: We may suspend or terminate your account immediately if you breach these Terms, fail to pay outstanding invoices after 30 days, or engage in activity that threatens the security or integrity of the platform.
• Effect of Termination: Upon termination, your access to the Services will cease. We will retain your data for 30 days to allow export, after which it will be securely deleted in accordance with our data retention policy.
• Survival: Sections relating to intellectual property, limitation of liability, indemnification, governing law, and any accrued payment obligations shall survive termination.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which your primary billing entity operates:

Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiations for a period of 30 days. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration under the rules of the applicable arbitration body in the relevant jurisdiction, unless the parties agree to litigate in the courts of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email and by posting a prominent notice on our platform at least 30 days before the changes take effect.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Services and terminate your account before the changes take effect.

Non-material changes, such as typographical corrections or clarifications that do not alter the substance of the Terms, may be made without prior notice.